Return Policy
We are committed to providing you with a safe and reliable shopping experience. If the product you received has quality issues or was sent incorrectly, we will arrange a return or exchange under the following terms.
Eligible for Return/Exchange
- Products with initial defects or quality issues
- Products that do not match your order
※ Return or exchange requests due to personal reasons (such as dislike of the product, wrong purchase, etc.) will generally not be accepted.
Return Conditions
- Products must remain unopened and unused
- Hygiene-sensitive items such as e-liquids, pods, and disposable devices cannot be returned once opened or used
- Return requests must be submitted within 7 days of receiving the product
Return Process
- Contact us by WeChat customer service at the bottom left corner of the contact page
- After confirmation, we will provide you with the return address
Shipping Fees
- Returns due to quality issues or incorrect items: Shipping costs will be covered by us
- Returns due to personal reasons (if exceptionally approved): Shipping costs must be borne by the customer
Refunds
- Refunds will be processed within 7 business days after the returned item is verified
- Refunds will be issued back to the original payment method used when placing the order
Non-Returnable Items
- Opened or used products
- Hygiene-sensitive items such as e-liquids, pods, and disposable e-cigarettes
- Customized or personalized products made to order
Contact Us
Email: kdsapply@gmail.com
WeChat: Customer service available at the bottom left corner of the contact page
